Step 1
Share the property or trip details
We collect access notes, timing, service needs, and any owner or guest preferences.
How it works
Simple coordination from request to completion
Harbour acts as the central point of contact so owners, managers, guests, and local service providers stay aligned.
Step 2
Harbour coordinates the work
Our team schedules cleaners, runners, vendors, and concierge helpers around the booking calendar.
Step 3
You get a ready property or solved request
We confirm completion, flag issues, and keep the owner, manager, or guest informed.
What Harbour coordinates
The details behind a guest-ready property
Booking-calendar timing
Property access and instructions
Cleaner and vendor scheduling
Supply and concierge requests
Completion confirmation
Issue escalation and follow-up
Before service
Good coordination starts with useful property details
The better Harbour understands the property, access, schedule, and expected outcome, the more smoothly the service can be planned and completed.
Access instructions and primary contacts
Booking windows and arrival deadlines
Property standards and special notes
After service
Completion is confirmed, not assumed
Harbour closes the communication loop after work is completed and flags anything that may affect the next stay, future maintenance, or the original scope.
Confirmation that the requested work is complete
Clear notes when an issue needs attention
Recommended follow-up for unresolved concerns
Frequently asked questions
What to expect from the process
Harbour confirms timing, access, scope, and pricing before coordinating the work.
Who communicates with service providers?+
Harbour acts as the central coordination point and keeps the designated owner, manager, or guest contact informed.
What happens if the scope changes?+
Harbour communicates the issue and confirms any meaningful scope or pricing change before additional work moves forward.
Can recurring requests use the same instructions?+
Yes. Recurring property notes and standards can be used to make future coordination more consistent.
Local support. Clear coordination.
